Returns & Refunds policy

Returns & Refunds Policy
This Returns & Refunds Policy applies to purchases from 3rd Day Coffee and is in addition to your rights under New Zealand law, including the Consumer Guarantees Act 1993 (CGA).

Products covered
We sell freshly roasted coffee beans. Because coffee is a food product, we must handle returns carefully for health and safety reasons.

Faulty, damaged, or incorrect beans (CGA rights)
If your beans arrive damaged, incorrect, or not as described, please contact us as soon as possible with your order number and photos of the issue. Where a product does not meet the guarantees under the Consumer Guarantees Act, you may be entitled to a replacement, or refund, depending on the nature of the problem. If we ask you to return the beans in these situations, we will cover reasonable return shipping costs.

Freshness and taste
We roast to order and ship promptly to ensure freshness. Taste can be subjective, so we are not always able to offer refunds or exchanges for personal taste preferences alone, unless the beans are defective or not as described under the CGA.

Refunds
Once we receive and inspect any returned items (where a return is required), we will notify you of the outcome. If a refund is approved, it will be processed to your original payment method within 7–10 business days.

How to request a return or report an issue
To request a return or report a problem with your order, contact us at derik@3rddaycoffee.nz or with your name, order number, and a brief description of the issue.

Nothing in this policy is intended to limit or exclude any rights you have under the Consumer Guarantees Act 1993 (NZ) or any other applicable New Zealand law.